Product Warranty 

Ambassador Doors and Windows warrants their products for 5 years to be free of defects and of acceptable workmanship. Window and door hardware is only warranted for 12 months from date of invoice.  Wooden products are dispatched untreated, unfinished and are susceptible to expansions and contractions caused by variances in both temperate and humidity. This may result in surface checking, 

shrinking or cupping of material. The natural characteristics of wood movement cannot be warranted against.  

Ambassador warrants their products only if they have been paid in full.  

Should our product be altered, tampered with or added to by a party other than Ambassador which changes its original state, in whatever way after delivery or installation, the Product Warranty could be rendered Null and Void.

Should the product be found to contain defects, Ambassador will at its option either: 

Repair any product without charge or; Replace any product in the same unfinished, untreated, exclusive of fitting state and to the same physical address originally supplied. 

Exclusions to Warranty 

Natural variations in colour, texture or surface checking of wood are not considered defects.

Any wooden product coated in a dark colour such as ebony, black or dark green, as this causes excessive heat absorption on the outside.  

Shrinking and swelling and minor cracking of components particularly raised panels is a normal characteristic of wood.  

Rotting of timber and failure of material in product.  

Joinery items which extend longer than 2400mm in height, as well as any product manufactured to open in or with a flat cill for weatherproofing purposes. Eg. Pivot doors opening in and opening in doors or windows for weatherproofing purposes.

Any joinery item that is fully directly exposed to the elements and without adequate covering as well as joinery items that are functioning as external gates or shutters without a capping over the top.

Any glass product factory-fitted or installed by Ambassador after fitment or supplied date for defects such as scratches or cracking. 

Double glazing failure is not within our care and manufacture, therefore only 1 year warranty. 

Weather seals fitted to our frameless units.  

Wear and tear, negligence and abuse of hardware is excluded from product warranty or if the hardware has not been maintained – Stainless steel, aluminium and wooden maintenance and cleaning.  

Failure to adhere to proper building-in installations for supplied products and the regular treatment and sealing instructions.